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Return Policy

 

Elegant Tails is happy to accept returns within 15 days upon receipt of your order.  Just make sure to follow these simple steps:

 

  • Items must be in original condition and have all original tags attached
  • Items must be clean and free of pet hair

 

Refund will be refunded to the original credit/debit card. Elegant Tails will not accept any returns that do not meet criteria and will be shipped back to you at your expense.

We recommend shipping packages back to us with a trackable shipping number.

Exchanges

At the moment we do not process exchanges. Simply return the product and we will process your refund so that you are able to purchase the desired item.

 

Once items are verified and meet return conditions, we will begin to process your return. Please allow 7-10 business days for your refund to be fully processed.

Please Note: Original and return shipping costs are not refundable

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